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Novel Coronavirus – updates for Patients

Important information about the Novel Coronavirus (COVID-19)

As per the Public Health Order, all Queensland X-Ray employees will be fully vaccinated by 15th December 2021.

The directive does not apply to patients – who will be able to access hospital and healthcare services regardless of their vaccination status. This applies to all Queensland X-Ray practices where we will continue to provide services to all patients regardless of their vaccination status.

Queensland X-Ray is committed to continuing to provide our patients with the highest quality service, in a safe environment. In order to do this we are closely monitoring and responding to the developments in Australia associated with COVID-19 and implementing stringent measures in line with those being recommended by the Australian Government and the Department of Health.

We want to reassure you that we have strict infection control and prevention protocols in place to protect patients, our staff and visitors to minimise the risk of any infection including COVID-19.

Symptoms of COVID-19 can be found on the Australian Government Department of Health’s website.

Information last updated 02/08/2021 

In light of the most recent restrictions announced by the Queensland Government that affect Queensland X-Ray practices located in the Greater Brisbane, Gold Coast and Sunshine Coast regions:

  • All Queensland X-Ray practices are open and providing a safe, clean location for imaging.
  • Patients are still able to travel for medical appointments.
  • No accompanying persons permitted to attend appointments with patients. The two exceptions to this are paediatric patients and obstetric ultrasound scans, where 1 guardian/visitor will be allowed to accompany the patient.
  • All patients will be required to wear a mask when attending for their appointment.
  • Where practical, patients should wait in their vehicle once they have presented to the front desk to maintain social distancing in our waiting rooms.

Queensland X-Ray is:

  • Extending our opening hours to enable us to spreading out our bookings to adhere to social distancing and allow greater access to vulnerable patient groups.
  • Utilising the ‘Check In Qld’ app to ensure the safety of our patients and staff.
  • Undertaking regular cleaning of all surfaces.
  • Pre-screening all patients prior to making a booking.
  • Heightening hygiene and social distancing policies.
  • Ensuring staff are adhering to Queensland Government guidelines regarding wearing of masks.
  • Ensuring all staff who show any signs of illness are self-isolated.
  • Taking steps to minimise the number of patients waiting in our practice.
  • No longer offering printed film, but rather access to images via our Patient Portal in an effort to minimise the number of patients waiting in our practice.
  • No longer accepting cash payments.

Appointments & Screening

Patients are being screened at point of booking and on arrival at the practice.

If you are scheduled or wanting to make an appointment at any of our practices, we require you to adhere to the following:

If you have:

  • traveled overseas or interstate in the last 14 days,
  • work in a Quarantine Facility or Medi-Vac hotel, or close contact of someone who works in a Quarantine Facility or a Medi-Vac hotel,
  • have been identified as a close contact of a confirmed case of COVID-19,
  • have previously been tested for COVID-19,
  • are suspected/being tested for having COVID-19 or,
  • have symptoms that include fever OR an acute respiratory infection, cough, sore throat, fatigue and shortness of breath, vomiting or diarrhea, loss of smell, please contact us via phone on the number for your region which you can find listed below prior to making a booking or visiting one of our practices.

Brisbane             1300 781 926

Gold Coast         1300 183 988

Toowoomba      1300 770 151

Townsville          (07) 4759 2800

Mackay               individual practices  – click here 

Cairns                 individual practices – click here

People accompanying you to your appointment

We understand that you may want to bring someone with you to your appointment, however during this time we are asking that non-essential people do not enter the practice. In circumstances where a patient requires a carer, or the patient is a child, then one other person will be able to accompany them throughout the duration of their appointment.

An exception to this guideline is for patients attending our practice for some obstetric scans. Patients having some obstetric scans can have another person with them.

If unsure, please ask when making or confirming your appointment.






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