Billing Information

Why do we charge private fees?

While we work hard to keep quality imaging services available and affordable to our patients, just like other businesses, our running costs continue to grow. This includes the cost of staff, rent, electricity, medical products, and technologies. Unlike many other areas of medical practice covered under Medicare, patient rebates for diagnostic imaging services have been largely frozen since 1998. This means that Medicare patient rebate increases have not been in line with the increased costs of providing a quality imaging service. Therefore, in order to continue to provide a high-quality medical imaging service to our patients, a private fee is required to cover the costs of providing many of our services.

• Outpatient Billing Policy

  If you are an outpatient (not a hospital inpatient), the billing policy will vary depending on the practice you choose to visit. This is because the cost of running each practice varies based on factors such as geography and service offerings. Please ask about the cost of your service at the time of booking.

  We bulk bill outpatients who hold a Commonwealth Government issued Health Care Card or Pensioner Concession Card for the majority of our services; however, some services and interventional procedures will attract an out of pocket (or Gap) fee.

  Please note we do not accept Commonwealth Seniors Health Card.

• Inpatient Billing Policy

  If you require services during your stay in hospital, you will receive a separate account from Queensland X-Ray. This is because we are a private and separate entity to the hospital.

  Our private fees may be claimable against Medicare and/or your private health insurance; however, an out‐of‐pocket (or Gap) payment may also apply.

  We understand that at times, we will have patients whose financial circumstances limit their ability to meet private fees. This includes those who hold a Commonwealth Government issued Health Care Card or Pensioner Concession Card. For those eligible patients, we do offer discounted fees on some services.

  Please note we do not accept Commonwealth Seniors Health Card.

  We perform examinations at the request of your treating doctor. If you are concerned about the need for any examination, we encourage you to discuss this with them.

• Emergency Department Billing Policy

  A visit to the emergency department (ED) does not always constitute a hospital admission—you are still considered an outpatient while you are in emergency.

  If your emergency doctor requests imaging services to assist with your diagnosis/treatment, please be aware that you will receive a separate account from Queensland X-Ray because we are a private entity that is independent to the hospital.

  Pensioners/HCC & DVA card holders may be eligible for discounted fees on some services however, after hours fees may apply outside of normal business hours.