Billing Information

Queensland X-Ray is a private radiology group with a private billing policy. This policy allows us to provide patients with access to the latest imaging technology, overseen by exceptional medical specialists in their field of expertise.

Why do we charge private fees?

While we work hard to keep quality imaging services available and affordable to our patients, just like other businesses, our running costs continue to grow. This includes the cost of staff, rent, electricity, medical products, and technologies. Unlike many other areas of medical practice covered under Medicare, patient rebates for diagnostic imaging services have been largely frozen since 1998. This means that we have only received a very small increase in the rebate paid by Medicare or private health insurance for imaging services since 1998 (roughly 1.7% for some services). Therefore, in order to continue to provide a high-quality medical imaging service to our patients, a private fee is required to cover the costs of providing many of our services.

  • If you’re an outpatient (not a hospital inpatient), the billing policy will vary depending on the practice you choose to visit. This is because the cost of running each practice varies based on factors such as geography and service offerings. Please ask about the cost of your service at the time of booking.

    We bulk bill outpatients who hold a Commonwealth Government issued Health Care Card or Pension Card; however, some services and interventional procedures will attract an out of pocket (or Gap) fee. When an out of pocket fee is applied, we appreciate payment on the day of the examination.

  • If you require services during your stay in hospital, you will receive a separate account from Queensland X-Ray. This is because we are a private and separate entity to the hospital.

    Our private fees may be claimable against Medicare and/or your private health insurance; however, an out‐of‐pocket (or Gap) payment may also apply.

    We understand that at times, we will have patients whose financial circumstances limit their ability to meet private fees. This includes those who hold a Commonwealth Government issued Health Care Card or Pension Card. For those eligible patients, we do offer discounted fees on some services.

    We strongly recommend that you contact your private health insurer prior to your admittance to hospital to find out whether your out‐of‐pocket expenses for medical imaging services will be covered.

    We perform examinations at the request of your treating doctor. If you are concerned about the need for any examination, we encourage you to discuss this with them.